Returns & Exchanges

At ChiltanPure, we want you to be completely satisfied with your beauty and wellness purchase. If you are not happy with your order, you can return or exchange eligible items within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp with your order number and a clear photo of the product you wish to return.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and has the security seal intact for our team to approve the return request.

• 3.
  Ship the Item

  Once approved, securely pack the item and ship it back to our warehouse address provided by our support representative.

• 4.
  Refund or Exchange

  After receiving and inspecting the returned product, we will process your refund to the original payment method or dispatch your replacement item within 3-5 business days.