Frequently Asked Questions

Everything you need to know about our organic beauty and wellness products.

Are ChiltanPure products 100% natural and organic?

Yes, we pride ourselves on sourcing the purest ingredients. Our products are formulated using organic extracts, essential oils, and natural minerals, free from harmful parabens and sulfates.

How long does shipping take within Pakistan?

Standard shipping typically takes 3 to 5 business days. For major cities like Karachi, Lahore, and Islamabad, we often deliver within 48 hours.

What is your return and exchange policy?

We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unused and in its original packaging.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan. We also accept online payments via Credit/Debit cards and mobile wallets for your convenience.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our carrier's website to monitor your shipment's progress.

Are your products safe for sensitive skin?

While our products are natural, we recommend performing a patch test on a small area of skin before full application, as individual sensitivities to essential oils can vary.